FAQFrequently Asked Questions
Where is Hotel Wohnen?
We are in Hakuba Village, Nagano, about a 5-minute drive from JR Hakuba Station. Hakuba Echoland is about a 10-minute walk away. See "Tokyo to Hakuba" for how to get here.
How do I book?
You can book on Booking.com, or send us a booking inquiry through the "Book / Inquiry" button on any page. We will reply by email.
Is there a cancellation fee?
For Booking.com bookings, Booking.com's policy applies. For direct bookings, cancellation is free up to 51 days before arrival; from 50 days before, 10% of the room charge applies, rising to 100% on the day and for no-shows. See the full table on the Book Direct page.
How can I pay?
We accept cash, credit cards and QR code payments.
What are the check-in and check-out times?
Check-in is from 4:00 pm to 11:00 pm. Check-out is by 10:00 am.
Is there parking?
Yes, there is free on-site parking for 8 cars. Spaces must be reserved, so please let us know when you book.
Do you offer pick-up?
Yes, free of charge, from Hakuba Station (a 5-minute drive) or a nearby bus stop. Once you know your arrival time, please contact us in advance using the inquiry form. After you book, we will send you our WhatsApp contact by email.
What rooms do you have?
We have 8 rooms in 5 types: Superior Quad, Family Quad, Standard Twin, Superior Twin and Compact Double.
What amenities are in the rooms?
Free Wi-Fi, LCD TV, air conditioning, heating, a private bathroom (unit bath), minibar, table and chairs, wardrobe, bath towels, hair dryer, hangers, toothbrush set and bath amenities.
Can children stay?
Yes, children of all ages are welcome. Please note that we do not have baby cots or extra beds.
Is there internet?
Free Wi-Fi is available in all rooms. We will give you the password at check-in.
Are there baths?
Each room has a private bathroom. On the lower floor there are also two family baths that guests can book for private use: Bath A has a sauna, and Bath B is a stone bath.
I heard the water is good.
Our groundwater, shaped by the Northern Alps, is drawn from 60 m underground. It runs from every tap in the building.
Is there a lounge?
Yes, a glass-walled lounge for hotel guests only, with timber beams and large windows.
I heard you have a piano and a wine cellar.
Our lounge has a Bösendorfer "Johann Strauss II" model grand piano, and beneath the hotel is a cellar of over 1,000 bottles inherited from the previous owner. See "About" for the story.
Can I do laundry?
Yes, there is a laundry and drying room.
What about meals?
Breakfast is included in your room rate. For dinner, you can use our restaurant, Chubo 2446. Opening days and hours are posted on Instagram (@chubo2446).
Can I eat at the restaurant without staying?
Yes, Chubo 2446 welcomes non-staying guests.
How do I get to Hakuba 47 and Goryu?
There is a bus stop right in front of the hotel. Hakuba 47, Hakuba Goryu and Iimori are about 15 minutes by bus. Our pick-up service is also available.
How do I get to Happo-One, Iwatake and Tsugaike?
The shuttle bus stop for Happo-One and Iwatake, and for Tsugaike and Cortina, is 500 m from the hotel.
Is there somewhere to dry skis and snowboards?
Yes, we have a ski drying room.
Can I walk to Hakuba Echoland?
Yes, it is about a 10-minute walk from the hotel.