RESERVATIONBook Direct
Send us an inquiry with your dates and we will reply by email. If you would like to confirm your booking instantly, you can also book on Booking.com.
Sending this form does not confirm your booking. We will reply by email within 48 hours — please also check your spam folder.
Book instantly
Before you book
| Check-in / out | Check-in 4:00–11:00 pm / Check-out by 10:00 am |
| Payment | Cash, credit cards, QR code payments |
| Cancellation | Booking.com bookings: Booking.com's policy applies. Direct bookings: see the table below. |
| Pick-up | Free pick-up from Hakuba Station. Once you know your arrival time, please contact us in advance using the inquiry form. After you book, we will send you our WhatsApp contact by email. |
Cancellation (direct bookings)
| When you cancel | Cancellation fee |
|---|---|
| Up to 51 days before arrival | Free |
| From 50 days before | 10% of the room charge |
| From 20 days before | 25% |
| From 6 days before | 50% |
| From the day before | 80% |
| On the day | 100% |
| No-show / no notice | 100% |
Restaurant reservations by phone (Japanese only): +81 90-6731-3714